Service Dispatcher / Office Administrator

Company: Family-owned plumbing and drain service (Rooter Man)

Location: Clifton Park, NY (Remote / Work from Home)

Schedule: Full Time, Monday–Friday (occasional Saturdays/weeknights)

Compensation: $48,000–$52,000 per year

About Us

We are a small family-owned business focused on exceptional service, long-term customer relationships, and a great workplace. We value integrity, quality, and customer satisfaction, and we’re looking for a proactive dispatcher to join our family.

Job Summary

Serve as the central hub for field operations: primary contact for customers and technicians, scheduling service calls, handling customer data entry, and light invoicing with strong attention to detail.

Key Responsibilities

• Receive and log incoming service requests (phone, email, online), prioritize urgency.
• Assign calls to the right technicians; optimize routes based on skills and availability.
• Communicate clear job details to technicians (primarily via text).
• Manage schedules and workloads; adjust for urgent or unexpected issues.
• Maintain accurate job records; process invoices in QuickBooks.
• Handle general office administrative duties.
• Primarily Mon–Fri; occasional Saturdays/weeknights as needed.

Qualifications

• Excellent verbal/written communication and interpersonal skills.
• Strong organization, attention to detail, and multitasking ability.
• Comfort with computers is a plus.
• Positive, solutions-oriented, calm under pressure.
• Similar role experience helpful but not required (training provided).
• Geographic knowledge of the Capital District is beneficial (can be learned).

What We Offer

• Competitive salary: $48,000–$52,000
• Paid Time Off (accrues)
• All major holidays off
• Supportive, collaborative team environment
• Health and dental insurance

How to Apply

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